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Refund Policy

Effective Date: October 27, 2026

1. Money-Back Guarantee

We stand by the quality of our evidence. If you use Chargetect to generate a dispute response and subsequently lose that specific dispute, we will refund the cost of your Chargetect purchase, subject to the verification terms below.

Important: This refund covers the service fee paid to Chargetect only. It does NOT cover the lost chargeback amount or bank fees.

2. Automated Verification System

To process refunds quickly, we utilize an automated AI Forensic Analysis system. To claim a refund, you must submit a screenshot of your payment processor's dashboard (e.g., Stripe, PayPal) clearly showing the "Dispute Lost" status for the relevant Order ID/Number/#.

How to Request a Refund:

  1. Go to the Refund Claim page.
  2. Provide your Order Number.
  3. Attach the real "Dispute Lost" screenshot to the "Proof of Loss (Screenshot)" field.
  4. Click the Analyze & Refund button and wait for the AI decision.

If you encounter any issues with the automated system, please Open a Ticket as described in Section 7.

AI Analysis Criteria:

  • Authenticity: The AI scans for digital manipulation, Photoshop editing, or HTML element inspection tampering.
  • Consistency: The screenshot must match the Transaction ID and details of the original order.
  • Confidence Score: The system must be >90% confident that the evidence is genuine.

3. Anti-Fraud & Security

Zero Tolerance for Fraud: Providing manipulated, edited, or fake screenshots to our AI system constitutes fraud.

If our advanced forensic tools detect tampering:

  • The refund claim will be immediately denied.
  • Your account will be permanently usage-banned.
  • We reserve the right to report the activity to relevant fraud prevention networks.

4. Manual Review & Appeals

AI Errors: We understand that AI is not infallible. If you believe your valid claim was incorrectly rejected by the automated system, you may request a manual review by contacting support.

Our Rights: Chargetect reserves the right to manually audit any automated refund decision. If a refund was issued in error due to system manipulation, we reserve the right to reverse the refund or bill the account.

5. Other Refund Conditions

Aside from the Money-Back Guarantee for lost disputes, refunds are processed only for:

  • Technical Failure: Use of the service failed due to a server error on our end.
  • Duplicate Billing: Accidental double-charges for the same transaction.

Non-Refundable Circumstances:

  • User Input Errors: We do NOT refund for typos, incorrect transaction amounts, wrong dates, or other data entry mistakes. You are provided two distinct opportunities (on the Start Defence (/start) and Start Case Generation (/generate) pages) to verify your information before purchase. Responsibility for accuracy rests solely with you.
  • "Change of Mind": Refunds are not offered once the digital product (PDF) has been generated or downloaded.

6. Processing Time

Automated refunds are typically initiated immediately upon approval. Manual reviews may take 24-48 business hours. Funds generally appear in your account within 5-10 business days depending on your bank.

7. Appeals & Support

To submit a manual appeal regarding a denied refund or for any other assistance, please open a secure ticket via your user dashboard. This ensures your case is tracked and assigned to the correct agent.

Open Support Ticket →